Proctoring Services

The UPL is a clean and quiet testing environment that provides a consistent testing experience with low visual or auditory distractions. We also give students scheduling flexibility—they schedule their test appointment at a time that works best for their schedule.

The UPL removes technological barriers that might impede a student’s ability to take a computer-based exam since we provide the computer for students to use.

Many faculty also report that using the UPL for proctoring has given them more flexibility in how they cover course content since they don’t have to give up a class period for testing and can use the time for review.

We generally set up whole-class testing arrangements prior to the start of the term to ensure that the UPL has seating available to meet your testing need. Please email proctoring@uncg.edu with a basic overview of your course testing plan to check our availability.

Please be sure to read our Service Agreement to learn about faculty, staff, and student responsibilities regarding proctoring services.

The next step is to complete the UPL’s Proctoring Referral form, wherein you’ll tell us your test dates and the rules you would like students to follow when taking exams for your class.

During the Fall and Spring semesters, the UPL is generally open from 9:00 AM to 9:00 PM, Monday through Friday, and limited hours (typically 10:00 AM – 2:00 PM) most Saturdays. Specific availability may vary day-to-day based on staffing.

Summer session proctoring is arranged by request, and is generally more limited in nature.

If the University is closed, the UPL is closed. This includes holidays and weather emergencies.

Yes! The UPL has headphones available, which we lend out to students who need them for exams with listening components. You would just need to supply us with the audio files along with the test (.mp4, .mp3 formats supported).

When possible, the UPL team will attempt to resolve the issue through basic troubleshooting processes, including having the student switch machines, log off/back on, etc. We can also contact 6TECH on the student’s behalf to attempt to problem-solve.

If we are not able to resolve the issue, we will ask the student to reschedule and email the instructor for next steps.

Regardless of the outcome, we will document what happened, the time it took to resolve the issue, and steps taken, and supply that information to the instructor.

The UPL works closely with the Office of Accessibility Resources and Services (OARS) to support students with disabilities. In our primary proctoring space in Forney 114, we can typically accommodate the following:

• Extended time
• Distraction-reduced environment
• Wheelchair accessible building and room
• Use of screen magnification software
• Use of height-adjustable table
• Use of white noise / music or noise-cancelling headphones
• Fidget toys while testing
• Word processing for paper-based essay exams
• Breaks, and/or food/drink, when needed

For students who require specialized software, private room testing environments, and/or test times longer than we can accommodate, we will assist the student with scheduling at OARS directly.

There may be times when neither the UPL or OARS can provide proctoring. In such cases, OARS and the academic department will work together to identify a resolution. Such consultations should take place at least a week in advance of the test date.

Yes! We would gladly provide proctoring for students who need makeup exams or who are finishing an incomplete! Please complete the UPL’s Proctoring Instructions and Referral form with the testing details and we’ll reach out to schedule the student’s appointment.

Whole class and optional site testing must be submitted no later than 11:59 PM January 26, 2026. Accommodated test requests must be submitted 7-10 business days prior to the exam date. Make-up test requests must be submitted at least 48 business hours prior to the exam date. Requests made outside these parameters will automatically be denied.